The great thing about technology is it can be used in a variety of ways to improve your business. However, no matter how good your IT is, you’re going to need help with it at some point. For businesses without an internal IT department, outsourcing is an excellent solution for maintaining and troubleshooting IT. But if you choose to outsource, should you use break/fix or managed IT support?
When it comes to outsourcing your IT needs, you have two options: break/fix and managed IT support. While the end goal of these two services are similar, there’s an important difference you should know about. Understanding the difference between managed IT services vs break/fix can help you pick the best solution for your business.
Managed IT support is a service offered by a managed services provider (MSP). This is a proactive IT support approach that comes in the form of a managed services plan. It’s considered proactive because it’s an ongoing solution that is designed to get ahead of issues before they can affect the end user. This is done through constant monitoring of your IT infrastructure.
With a managed services model, your MSP handles all of your current and future IT needs. If you still run into trouble, this solution includes 24/7 helpdesk support to resolve problems quickly. Managed services also offers a variety of other services ranging from cybersecurity to cloud migration and everything in between.
Break-fix refers to the practice of calling an IT company only after an issue occurs or when an upgrade is needed. Simply put, when something breaks, you call to have it fixed. Initially, this was the leading solution for solving IT problems.
To give you an idea of how this service model works, imagine you’re working on a project and suddenly your computer flashes a blue screen. With a break/fix provider, you would call on them to resolve the issue. If they’re available, they would try to help you troubleshoot the problem. This approach often takes more time before a resolution can be reached.
On the surface, the break-fix model sounds like a reasonable approach, but it’s far from ideal because you’re reactively responding to issues. Not only does this create additional downtime, but it also makes it harder to plan IT expenses. By being proactive, you can prevent IT problems before they happen.
Although there are two options, there’s really only one choice businesses should consider—managed IT support. At the end of the day, the break-fix model is an outdated form of IT service. As a result, managed services have essentially replaced break/fix as the standard for IT support. Not only does managed IT provide the same repair services, but it also covers every aspect of your IT environment.
Your IT infrastructure is a complex network that requires a lot of work and attention to keep everything running smoothly. Managed services take the burden of overseeing your IT environment off of your shoulders.
Here are a few other ways managed IT support can benefit you:
- Lower Costs: An outsourced IT staff can do everything an internal department does. From troubleshooting to cybersecurity, you get the support you need without having to hire employees or pay for each individual service when you use it.
- Business Continuity: Natural disasters, hardware failure, human error, and other incidents are inevitable. However, an MSP can help you be prepared and keep your business operational. With managed IT services like disaster recovery, you can get your business back up and running like nothing happened.
- Increased Productivity: An MSP can take your business goals to apply them to your IT environment, shaping it into something even more beneficial to the organization. As a result, your employees can be more productive than ever before.
Want to experience the benefits of managed IT support for yourself? The Logic Group is a leader in the field of IT. For over 25 years, we have been helping companies enhance their workplace with cutting edge IT solutions. We always make sure your organization gets the support it deserves.
Contact us today to learn more.